{"id":5893,"date":"2026-03-06T16:43:32","date_gmt":"2026-03-06T15:43:32","guid":{"rendered":"https:\/\/backend.oystercosmetics.com\/en\/?page_id=5893"},"modified":"2026-04-09T11:59:10","modified_gmt":"2026-04-09T09:59:10","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/backend.oystercosmetics.com\/en\/terms-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>ART. 1 \u2013 PREAMBLE<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This document contains the list of General Conditions governing all Purchase Orders issued by\u00a0<strong>Oyster Cosmetics Spa<\/strong>\u00a0(hereinafter\u00a0<strong>OYSTER<\/strong>) as the Buyer to the Supplier, concerning Products, Materials, and\/or Services. These conditions bind the Parties within the limits of their applicability to the object of the Supply (Product only, Material only, Services only, or a combination thereof) and the specific type of Product, Material, and\/or Service offered. OYSTER\u2019s purchase orders are governed by the General Conditions set forth below, except as expressly provided by special conditions stated in the Order, which shall prevail over these General Conditions in the event of a conflict. Any derogation or addition to these General Conditions shall be valid only if accepted in writing by OYSTER. The General Conditions are an integral part of the Purchase Contract and are deemed fully accepted by the Supplier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 2 \u2013 DEFINITIONS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the Contract, the following terms shall have the meanings set forth below:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>GENERAL CONDITIONS OF PURCHASE or CONDITIONS:<\/strong>\u00a0refers to these terms.<\/li>\n\n\n\n<li><strong>CONTRACT:<\/strong>\u00a0the ensemble of the Order, the General Conditions of Purchase, and all documents listed therein which constitute an integral part thereof; any subsequent Order variations also form part of the Contract.<\/li>\n\n\n\n<li><strong>ORDER:<\/strong>\u00a0defines the obligations and rights between the Buyer and the Supplier for the supply of Products, Materials, and Services.<\/li>\n\n\n\n<li><strong>ORDER VARIATION:<\/strong>\u00a0a written addition to the Order, issued by the Buyer and accepted by the Supplier following the same procedure as the Order, introduced to implement additions, reductions, or variations to its content.<\/li>\n\n\n\n<li><strong>BUYER:<\/strong>\u00a0identified as OYSTER, which issues the Order to the Supplier.<\/li>\n\n\n\n<li><strong>SUPPLIER:<\/strong>\u00a0the Company receiving the Purchase Order for the supply of items described in the Contract.<\/li>\n\n\n\n<li><strong>OPERATIONAL HEADQUARTERS of the Buyer:<\/strong><em>\u00a0<\/em>Via Barzizza 37\/a, 46043 &#8211; Castiglione delle Stiviere \u2013 MN, Italy.<\/li>\n\n\n\n<li><strong>RAW MATERIALS, PRODUCTS, AND SERVICES \/ SUPPLY:<\/strong>\u00a0Raw Materials (general), Products (semi-finished and\/or finished goods), Services (ancillary services and performances) requested from the Supplier.<\/li>\n\n\n\n<li><strong>FINAL CUSTOMER:<\/strong>\u00a0the Buyer\u2019s customer.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 3 \u2013 ACCEPTANCE OF THE ORDER<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Supplier\u2019s acceptance of the Order must reach the Buyer\u2019s operational headquarters within 5 (five) days of receipt, by returning the appropriate copy (including any annexes), duly initialed on all pages and signed at the bottom. If this period expires without action, an Order issued in accordance with the Supplier\u2019s offer shall be deemed accepted. Acceptance of the Order entails the Supplier\u2019s total waiver of its own terms of sale, even if attached to its offer or Order acceptance. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 4 \u2013 MODIFICATIONS TO THE SUPPLY AND ORDER VARIATIONS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During execution, the Buyer may modify the quality, characteristics, and\/or shape of the items. The Supplier must promptly implement such changes. If these modifications affect timing or costs, the Supplier may be entitled to fair additional compensation and\/or an extension of the delivery deadline.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 5 \u2013 MATERIALS FOR PROCESSING (CONTO LAVORAZIONE)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If material is provided directly by the Buyer (or on its behalf) for the fulfillment of the Supply, the Supplier is obliged to verify, at its own expense, compliance with the Buyer&#8217;s quality specifications and must communicate any discrepancies in writing within 5 (five) days of receipt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 6 \u2013 DELIVERY TERMS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery terms specified in the Order are essential, mandatory, and binding, even if not expressly accepted by the Supplier. Unless otherwise stated, delivery must be made to the Buyer\u2019s operational headquarters. The date of receipt affixed to the transport document (DDT) shall serve as proof of delivery. Early deliveries or partial deliveries are prohibited unless authorized in writing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 6-bis \u2013 QUANTITY TOLERANCE<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unless otherwise specified in the Order or Technical Specifications, the quantities supplied are subject to a maximum quantitative tolerance of\u00a0<strong>+5%<\/strong>\u00a0compared to the quantity ordered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 7 \u2013 PENALTIES<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In case of non-compliance with the mandatory delivery terms\u2014except for proven cases of Force Majeure reported promptly in writing\u2014a penalty of\u00a0<strong>0.25%<\/strong>\u00a0for each day of delay shall be applied, up to a maximum of\u00a0<strong>5%<\/strong>\u00a0of the value of the undelivered Order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 8 \u2013 DELAYS EXCEEDING 30 DAYS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For delays exceeding 30 (thirty) days, the Buyer shall have the right to terminate the Order in whole or in part via written notice (pursuant to Art. 1456 of the Italian Civil Code), without prejudice to the right to claim damages. The Buyer may offset any sums due to the Supplier against the accrued penalties.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 9 \u2013 FORCE MAJEURE<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery terms may be extended in the event of Force Majeure (e.g., earthquakes, fires, floods). The Supplier must immediately inform the Buyer. If the delay exceeds 60 (sixty) days, the Buyer may terminate the Order via registered mail or email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART.10 \u2013 PRICES<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unless otherwise stated, all prices in the Order are fixed and invariable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 11 \u2013 SUPPLIER QUALIFICATION AND MONITORING<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11.1 Initial Qualification:<\/strong>\u00a0Acceptance is subject to a positive risk assessment based on documentation (ISO 9001, ISO 22716 GMP, GFSI\/IFS certifications, SDS, SQQ questionnaire), audits (for critical suppliers), and sampling\/testing by OYSTER\u2019s Quality or R&amp;D departments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11.2 Approval:<\/strong>\u00a0The Supplier is added to the Approved Supplier List only after formal acceptance by OYSTER Quality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11.3 Continuous Monitoring:<\/strong>\u00a0Performance is tracked via KPIs: supply compliance (non-conformity rates), complaint handling (Corrective Action plans must be provided within 10 business days), and document validity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11.4 Suspension:<\/strong>\u00a0Failure to maintain standards or repeated non-conformities will result in temporary suspension or permanent removal from the list.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 12 \u2013 INSPECTIONS AND CONTROLS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Buyer has the right to inspect the execution of the Supply at any time. OYSTER or Final Customer inspectors may access the Supplier&#8217;s plants during working hours with prior notice. If the Supply does not meet contract conditions, the Buyer may set a deadline (min. 5 days) for compliance, after which the Buyer may intervene directly at the Supplier&#8217;s expense or terminate the Contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 13 \u2013 ACCEPTANCE OF GOODS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery does not imply acceptance. Acceptance (express or tacit) applies only to goods free of defects and follows positive quality control results in OYSTER\u2019s laboratory.\u00a0<strong>Crucial Requirement:<\/strong>\u00a0For Raw Materials, dyes, and fragrances, only supplies with a remaining shelf-life\u00a0<strong>exceeding 12 months<\/strong>\u00a0at delivery will be accepted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 14 \u2013 WARRANTY<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Supplier guarantees that the Supply conforms to the Order, is fit for purpose, and is free of defects. This warranty lasts for\u00a0<strong>two years<\/strong>\u00a0from delivery. Defects must be rectified or parts replaced within 15 days of notification.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>ART. 15 \u2013 RISKS AND TRANSFER OF OWNERSHIP<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Transport and shipping risks are borne entirely by the Supplier. Ownership and risk transfer to the Buyer only upon physical delivery at the destination indicated in the Order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 16 \u2013 CONFIDENTIALITY OBLIGATION<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Supplier undertakes not to disclose to third parties any technical or commercial information regarding the Order before, during, or after execution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 17 \u2013 INTELLECTUAL PROPERTY AND TRADEMARK PROTECTION<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All technical documents (drawings, formulas, specifications) provided by OYSTER remain its exclusive property. The Supplier is prohibited from registering OYSTER&#8217;s Trademarks or selling any &#8220;surplus&#8221; or &#8220;production waste&#8221; bearing OYSTER marks to third parties. Use of the OYSTER name for advertising requires prior written authorization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 18 \u2013 TECHNICAL DOCUMENTATION AND TRACEABILITY<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Supplier must provide all necessary technical documents (SDS, Certificates of Analysis, Compliance Declarations for Reg. EC 1223\/2009 and REACH). A documented\u00a0<strong>Traceability system<\/strong>\u00a0must be maintained, capable of identifying or recalling batches within a maximum of\u00a0<strong>8 (eight) hours<\/strong>. Any change to the production process or composition requires prior written approval from OYSTER Quality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 19 \u2013 SHIPPING<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A Packing List must be emailed 7 days before shipment. Carriers must schedule delivery at least 48 hours in advance.<\/p>\n\n\n\n<ol class=\"wp-block-list\"><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 20 \u2013 INVOICING<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Invoices must be issued in accordance with current tax regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 21 \u2013 PAYMENTS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Payment terms are as per the Order. In their absence, payment is via bank transfer at\u00a0<strong>120 days end of month<\/strong>\u00a0(DFM). For service\/labor contracts, payment is subject to proof of regular social security and wage contributions (<strong>DURC<\/strong>). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 22 \u2013 PROHIBITION OF ASSIGNMENT<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Supplier may not assign the Order or the resulting credits to third parties without OYSTER&#8217;s prior written consent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 22-bis \u2013 PROHIBITION OF SUBCONTRACTING<\/strong><em> <\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Subcontracting is strictly prohibited without OYSTER\u2019s prior written authorization. If authorized, the Supplier remains solely responsible for the subcontractor&#8217;s performance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 23 \u2013 PACKAGING<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Packaging must be suitable for the purpose, destination, and mode of transport.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 24 \u2013 INDEMNITY CLAUSE<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Supplier undertakes to indemnify and hold the Buyer harmless from any claims resulting from defects, non-conformity, or unreliability of the Supply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 25 \u2013 WITHDRAWAL (RECESSO)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pursuant to Art. 1373 of the Italian Civil Code, the Buyer may withdraw from the Order at any time with 30 days&#8217; notice, paying only for the portion of the Supply already completed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 26 \u2013 EXPRESS TERMINATION CLAUSE<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Buyer reserves the right to terminate any Order (Art. 1456 Civil Code) in case of: breach of quality\/warranty obligations, insolvency\/liquidation of the Supplier, or change of control\/ownership of the Supplier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 27 \u2013 TOLERANCE<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any failure by the Buyer to exercise its rights or any granted tolerance shall not be construed as a waiver of such rights.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 28 \u2013 APPLICABLE LAW<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Purchase Order shall be governed and interpreted in all respects by\u00a0<strong>Italian Law<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 29 \u2013 JURISDICTION<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any dispute shall fall under the exclusive jurisdiction of the\u00a0<strong>Court of Mantua<\/strong>\u00a0(Mantova).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 30 \u2013 DATA PROTECTION (PRIVACY)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Both parties guarantee compliance with EU Regulation 2016\/679 (GDPR) and Italian Legislative Decree 196\/2003 regarding the processing of personal data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ART. 31 \u2013 CODE OF ETHICS AND SOCIAL RESPONSIBILITY<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Supplier commits to OYSTER\u2019s Code of Ethics, human rights, labor laws, and environmental protection. Use of forced or child labor is strictly prohibited and constitutes grounds for immediate termination.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ART. 1 \u2013 PREAMBLE This document contains the list of General Conditions governing all Purchase Orders issued by\u00a0Oyster Cosmetics Spa\u00a0(hereinafter\u00a0OYSTER) as the Buyer to the Supplier, concerning Products, Materials, and\/or Services. These conditions bind the Parties within the limits of their applicability to the object of the Supply (Product only, Material only, Services only, or [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5893","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions - EN - Oyster Cosmetics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/backend.oystercosmetics.com\/en\/terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - EN - Oyster Cosmetics\" \/>\n<meta property=\"og:description\" content=\"ART. 1 \u2013 PREAMBLE This document contains the list of General Conditions governing all Purchase Orders issued by\u00a0Oyster Cosmetics Spa\u00a0(hereinafter\u00a0OYSTER) as the Buyer to the Supplier, concerning Products, Materials, and\/or Services. 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